Refund policy

At D'Legacy Zone, we provide professional labor and custom installations.

Labor: Fees for labor and services performed are non-refundable once the work has been completed.
Consultation/Diagnostic Fees: The $80 diagnostic fee is non-refundable but will be credited toward repairs exceeding $80 if performed during the same visit.

Small Repairs: You may cancel your appointment up to 24 hours in advance at no charge. Cancellations made less than 24 hours before the appointment may be subject to a $40 late-cancellation fee.
Large Projects (Sod, Masonry, Full Installs, Artificial Turf): These projects require significant scheduling and material procurement. You may cancel these projects up to 7 days before the scheduled start date for a full refund of your deposit.
Late Cancellations: Deposits for large projects are non-refundable if cancelled within 7 days of the start date, as materials have already been ordered and scheduling slots committed.

Certain items are strictly ineligible for returns or refunds:

Sod & Live Plants: Because sod and plants are living products that deteriorate rapidly without proper care, we do not offer returns, refunds, or warranties on sod or plants once they have been installed. Their survival is the sole responsibility of the client’s watering and maintenance.
Custom Masonry & Concrete: Once concrete is poured or stone is set to your specifications, it cannot be "returned."
Personalized/Custom Orders: Any materials ordered specifically for your project (specialty stone, custom turf colors) are non-returnable.

While we do not offer refunds on completed work, we stand by our quality:

Irrigation Repairs: 90-day warranty on workmanship.
Hardscaping/Turf: 1-year limited installation warranty.
Exclusions: Warranties do not cover damage caused by external factors (mowers, pets, freezing, or "Acts of God").

To exercise a cancellation or discuss a warranty claim, you must inform us via a clear statement:

Email: info.dlegacyzone@gmail.com
Response Time: We will process approved refund requests (for deposits) within 10 business days.